What We Do Better

We strive to build a strong, lasting relationship with each client, keeping your goals and objectives in mind. Without our clients, we are not successful. Our clients start with us because we are committed to results. They stay because we continually deliver those results.

As a full-service computer repair company, we help our clients reach their goals by ensuring their information technology investment is properly serviced. Our resources include an experienced, professional staff with state-of-the-art equipment to assist you in Installations, Repairs, Optimize and Protection. We provide personalized, on-site service to clients in the seven cities of Hampton Roads: Chesapeake, Hampton, Norfolk, Newport News, Portsmouth, Suffolk, and Virginia Beach.

Technical & Repair

We provide Remote and Onsite-Services

Infrastructure

Let us Install & Maintain your Company’s Backbone

Security

Let us Protect your Investment

Computer Help & Training Services

Computer Help & Training Services

Small Business:
The most expensive and sophisticated technology available today is useless to your business if you or your staff can’t operate it. We provide clear, focused training on all hardware and software to ensure that your company will use its tools productively.

Need a refresher? No problem, we have you covered. We also provide personalized 1 hour familiarization courses.

Residential:
Are you still having trouble operating all the features of your computer or smart device? Whether you just bought it or you’ve been using it for years, our experts can help you get the most out of your computer. As a local leader in computer repair and support, Twisted Pair Technologies also specializes in all software and hardware training to get you up to speed.

We Support the following Operating Systems

♦ Windows 7 ♦ Windows 8 ♦ Windows 10 ♦  Mac OS ♦

We Support the following Mobile Platforms

♦ Apple IOS ♦  Android OS ♦

Desktop Support

Desktop Support

We troubleshoot and repair any desktop hardware that’s currently not working to your standard. We provide replacements if necessary. If your workstation takes forever to start up, or if your internet is slow, your computers may need to be optimized and or upgraded. Often, there’s no need to purchase a whole new system. We can upgrade your current computer with more memory, larger faster and more reliable hard drives, faster video cards, or any other upgrades you may need or want. The only thing that is more tedious than installing today’s complex applications is keeping up with the essentials potential system breaking updates. We can load and optimally configure all your new software applications, and make sure that all up-to-date.

  • Hardware Installation & Upgrades
  • Software Installation and Configuration
  • Windows update and Patch management
  • Custom Builds (Gamming Riggs)
  • Computer Optimization

Laptop Support

Laptop Support

We provide regular cleanings and maintenance; few people realize how important it is to keep their sensitive electronic components clean and dust free. The dust and debris causes unwanted Heat and restricted airflow which will cause problems at the most inopportune time. We offer regular cleaning and proactive maintenance plans, to ensure your equipment works optimally.

  • Screen Repair
  • Broken AC port
  • Peripheral Setup and Support
  • Bluetooth Pairing

Insurance Claim

  • Spilled Liquid
  • Power Surges

Network Support

Network Suport

Networked computing is at the core of almost all business operations. Each of your staff needs to be in consistent contact with each other and all your important documents, to ensure that they can collaborate on projects in the most productive and efficient manner. Twisted Pair Technologies are the networking experts and can help make sure your system operates at peak performance. We offer the best Wired and Wireless Installation, configuration and Security support in Hampton Roads.

  • Wired Networking Support
  • Wireless Networking Support
  • Network Security Support
  • Network optimization Support
  • Network Storage Support

Printer Support

Having constant issues with your shared or Network printer, are you experiencing intermittent connectivity. We support and service of all major brands of printers, copiers, fax machines. To include Local Setup and Configuration all the way to print servers for enterprise.

Smart Phone & Tablet Services

Smart Phone & Tablet Support

We support and service of all major brands of smart phone and tablets.

Information on demand in today’s home and workplace is critical. We provide management of your personal and staff Smart Device so your workplace is productive and secure.

Note: We do not repair or replace broken Tablet or Smart Phones Screens at this time. Please check back for this service at a later time.

  • Email Setup
  • Cloud Backup
  • Remote support

Proactive Maintenance and Disaster Recovery Services

Pro-Active Service Agreement

With a service plan the industry’s leading support plan for small Businesses, you will receive unlimited monthly support for a simple flat monthly fee. You’ve invested in your hardware and software and want to protect it. The services from Twisted Pair Technologies can help protect you from failures or loss.

Technical Support up to (10 Devices)
Assisted/Unassisted Remote Support
Security and Threat Analysis
Unlimited Tune-Up’s
Unlimited Virus Removals

Optional: Backup Solution: Your data is very important, whether it is precious memories or essential work files. We can backup and transfer your data to your storage device (external drive, CD/DVD or Cloud Storage. To purchase Cloud Storage click on the CARBONITE link.

Disaster Recovery

Flash Media Recovery: Trouble getting your data from your portable flash drive? We will examine your drive and make every attempt to recover your data. If we cannot recover your data, there will be no charge.

Hard Drive Recovery: Did your hard drive crash? Your data may not be lost. Using advanced technology, we will work to recover your data. We work with all major brands including Maxtor, Western Digital, Seagate and more. If we cannot recover your data, there will be no charge.

Insurance Claims: If your computer won’t boot after a major storm, there’s a good chance that it was hit by a power surge. Typically, your home owner’s or renter’s insurance will cover loss or damage to a personal computer. Check with your insurance provider to be sure. In order to provide proof to the insurance company, we can provide diagnostic service to help determine what went wrong. We will deal directly with the insurance company so you won’t have to.